Trial FAQs

We recommend 10 participants, five per operating system.

Once a trial has been agreed, your IMS Account Manager will raise a ticket for the enrollment procedure to begin. Each participant will get an email to confirm they’ve been set up and will also be invited to a quick overview of how to get started and what to expect.

If your smartphone has been made for the UK or US and is one of the bigger, well-known brands, then it’s very likely to be a supported device, with the exception of some Huawei devices.

Please note the versions we support for Android phones are Android 8 or later and for iPhones are iOS 13.0 or later.

If you are experiencing issues, but have tried all the obvious connection steps, then please get in contact, giving us as much information about the phone as you can.

To download the app, click the relevant app store link below. Once the app is downloaded, open it up to proceed with the app activation.

This is a uniquely generated code that you will need when you first download the app and register. When the app is downloaded, open it up and enter your email and create a password. Once you click on ‘Continue’ you’ll need to enter the activation code from the welcome email we sent you and the phone number associated with your policy.

Click here to read about how to download the app and connect your device.

Download the app either by using the links below and follow the on-screen steps. You’ll need the activation code, which can be found in the welcome email, so make sure you have this ready.

Once the app is downloaded, open it up and on the first screen, you will need to enter the email address associated with your policy and create a secure password. Click on the ‘continue‘ button to continue the activation process. You’ll need to type in your phone number and the activation code.

Yes, as part of the app setup you will be asked to enable the following permissions:

• Location Services (Precise)
• Motion and Fitness (iOS)/Activity Recognition (Android)
• Bluetooth
• Push Notifications (we won’t send you any marketing messages)

Once you have activated your account, the app will take you through setup and help you enable all the right permissions for your device.

Please note that these settings/permissions are all essential to allow accurate trip recording, if any settings are turned off after set-up you will see a red banner at the top of the app screen advising you of the issue. If you click the red banner it will help you resolve the issue.

If you can’t find your activation email, please check your spam folder.

If your smartphone has a device management software due to corporate policies, please contact your IT department.

If your device is rooted/modified, please note that you will not be able to download the app.

When you first open the app, you will need to enter the email address associated with your policy and create a secure password. Press ‘continue’ to move on to the next screen, you will be prompted to input your phone number and your unique ‘activation code’. This code is what you need to register in the app.

If a user creates an account and doesn’t complete the activation step before closing the app: the user needs to login, using the credentials previously created. The next screen will ask the user to enter his activation code.

It’s easy to setup your new phone, uninstall the app from your old phone and install it on your new one.

Log in using the details sent with your activation email. You’ll need to ensure all the permissions are enabled and you will be good to go!

The app is designed to only use a small amount of your phone’s battery whilst a trip is recording, but we do recommend having at least 20% battery charge for an accurate recording to take place. However, for long trips of 3+ hours where GPS checks will impact your battery life more, it may be necessary to charge your phone.

No, any sort of power-save mode will reduce functionality and trip tracking via the app, because they tend to block location services and Bluetooth.

Yes, if there is insufficient data and no Wi-Fi during a trip, the app will not record trips correctly. The app only uses a very small amount of data, even the most basic data plans should be enough.

The app will record any journeys made in the insured vehicle, focusing specifically on the date, time, location, speed, mobile-phone use, harsh braking or cornering. A driving score will be presented based on these factors, after every journey and as an average each week.

No, the app only monitors your location when you are in your car and the device tells your smartphone (via the app) that a trip had started/ ended.

Short trips that are less than 2m/km where the max speed is under 30mph/kph can be missed. Short trips (under 2 minutes) where the speed is under 30mph/kph can also sometimes be missed.

Trips should appear in the app shortly after recording, but in some instances may take a little longer. Please also note that not all trips will be recorded, we expect to see around 95%, so don’t worry if the odd one is missing. A trip may not appear in your app for the following reasons:

• Your phone wasn’t in the car for that trip (this could invalidate your policy, please always carry it when going for a drive)
• Your smartphone OS version isn’t up-to-date
• Your battery level was too low
• Your permissions are not correctly enabled – you will see a red banner at the top of the app screen if this is the case, follow the link to renable
• Your app needs updating, visit the app store/play store and enable auto-updates to ensure you are always on the latest version
• You may have logged into the app on more than one device
• Connecting your phone to Android Auto via USB can cause issues with GPS and prevent trips from recording. This is a known bug with Google, so please make sure
• Android Auto is up to date, or consider not using this during the trial.
• Your Android device might have extra battery saving settings which must be disabled for this app to function accurately.
• Your GPS wasn’t performing as expected during your trip

If you’ve checked everything and still experiencing problems, please get in touch and provide as much information as possible.

Mobile only tracking sometimes encounters difficulties differentiating the end of a trip vs a trip which is still in progress, but the car is stuck in traffic.

If a second trip starts fewer than eight minutes after the end of the first one, there is a chance the two trips will appear merged into a single trip. Alternatively you might see a split trip where the app stops tracking if it thinks the journey has ended.

It sometimes takes 2-3 mins to detect the beginning of a trip. This is due to minimizing battery drain. One App uses a trip reconstruction feature to calculate which roads you used between the end of your last trip and the beginning of the next one. Except on the first journey recorded in the app.

In some rare cases, the road displayed at the beginning of a trip might not be the correct one or the beginning of a trip could be missing, but this just down to the GPS catching up.

We are continuously updating our GPS software to reflect the most recent version of all street maps, however there are times when poor GPS signal or mapping issues causes the wrong roads or similar to be used in parts of a journey. This is very unlilkely to happen and is unlikely to impact your journey score. This can also happen when the app has been inactive for a while and needs a little time to wake-up and calibrate during the journey. Please get in touch if you need further support on this query.

Due to changes in satellite and other environmental factors, on rare occasions, signal changes due to GPS drift can occur, meaning the app could think a journey has started, when in fact it hasn’t. This can happen when there is stormy weather, creating changes in atmospheric pressure, signal quality is impacted and this fluctuates constantly, even if you are not changing location. If you do experience this, then don’t worry because it won’t impact your score or therefore any potential discount.

If the insured vehicle is used outside the country of origin, trips will still be recorded in most instances, although maps will vary depending on the country visited.

A combination of these factors creates your driving score for a trip: Smoothness, Speed, Distracted Driving and Usage ratings. Each of these is considered to be a sub-score.

The Smoothness sub-score combines harsh braking, fast acceleration and how cautiously you approach corners. Looking ahead and trying to anticipate what’s coming is a good habit to get into. For example, slowing down and braking in advance when approaching speed bumps or traffic will help improve your smoothness score – your fuel economy will benefit too!

The Speed sub-score measures how well you respect the speed limit. Obeying the speed limit is obvious due to the legal implications. We also encourage you to practice ‘Safe Speed’. Safe Speed is about judging the road conditions, for example, is traffic heavy? Are schools nearby? Is your visibility reduced due to bad weather? All things to consider when making everyday driving decisions.

There are three levels of Distracted Driving considered in your trip rating.

1. Hands-free – through headphones or a vehicle’s system
2. Handheld calls
3. Direct screen usage.

All 3 levels count negatively towards your score but are rated separately since the distraction level varies. Please note that if one of your passengers is using the insured phones during a trip, it would still considered a distraction to the driver and therefore counted negatively.

The Usage sub-score measures how and when you use your car. This includes trip volume and trip duration. If lots of trips are made in one day or long drives (over 1 hour) are made, these scenarios will likely cause fatigue in the driver and therefore create a higher risk of having an accident.

If you drive at night, these factors plus any event that happens at night will impact your score negatively. If you are driving poorly, the driving factors stated above will be calculated more harshly at night time. Accidents are more likely to happen when driving late at night/early morning hours, so if you do use your vehicle between 11pm and 5am, extra care will need to be taken to maintain a good score. For example, if you speed during a day trip and during a night trip, you might notice that the speed sub-score will be lower on the night trip.

A driving event is triggered when you practice an unsafe driving behaviour such as speeding, harsh braking, distracted driving etc. One driving event impacts the rating of one sub-score. For example, if you’re speeding, you will get a speeding event and your Speed sub-score will be impacted negatively. During a trip, if several aspects of your driving are considered unsafe, you will trigger multiple driving events per trip.

Please note that having a driving event during a trip doesn’t mean you will have a bad score, but it will count negatively towards your score.

The Smoothness sub-score is a combination of these three different factors:

1. Braking: Braking events happen for lots of reasons depending on a number of things such as time of day, weather and lighting conditions. A sudden road obstruction or drivers not giving the road their full attention when approaching traffic or junctions can cause them to brake harder, leading to a braking event. Preparing for your journey and keeping a safe speed on the road at all times will reduce the chance of having a breaking event.
2. Cornering: Cornering events happen when a turn in the road is approached too quickly, making the driver more likely to lose control of the vehicle and get into an accident. The sharper the bend, the slower the driver should approach it, especially if the driver isn’t familar with the road.
3. Acceleration: Acceleration events can happen when the vehicle’s speed increases quicker than is safe given the type of road or safe speed.

Each of these elements are considered ‘events’ if they occur on a trip, these events can identify specific driving behaviours that need improvement.

Please note that having a driving event during a trip doesn’t mean you will have a bad score, but it will count negatively towards your score.

Having a green trip or achieving a green weekly rating indicates that important driving aspects (such as speed, smoothness, distracted driving etc.) within your trips to be considered to be safe. These safe driving practices reduces your chances of getting into an accident, however please keep in mind that green scores aren’t able to predict all driving behaviours (your own and/or other vehicles) occurring while on a trip. Keep up your awareness and the good work on making roads safer.

If you have an amber trip or amber driving week, there may be a specific driving behaviour (i.e. speeding) which is affecting one of your sub-scores and therefore your overall driver rating. Please note that driving events (poor driving behaviour such as speeding, distracted driving etc.) will be scored more harshly at night than during the day, therefore it will have more of a negative impact on your score for that trip. You can check your recent trips in the app to view areas of improvement and understand if there is a sub-score that is frequently lower than the others.

If you have a red trip or red driving week, there are likely to be aspects of your driving which are considered severe, unsafe, and may mean you’re more likely to have a collision. Note that driving events (poor driving behaviour such as speeding, distracted driving etc.) will be scored more harshly at night than during the day, therefore it will have more of a negative impact on your score for that trip. Please check the trip section of your app to understand which behaviour caused the red score. Each trip will have the ratings of each sub-score (Smoothness, Speed, Distracted Driving or Context) as well as a map highlighting your driving events. We’ll also send regular feedback and reminders to help you identify where you can improve following a red weekly score.

Night-time driving in itself will not give you a bad score. At night, if you drive poorly and have negative events (eg: speeding, harsh cornering and braking), your driving score will be more impacted than if it happened during the day. Getting a great score is always achievable, driving safely and avoiding negative events will get you there.

Once you’ve activated your trial app, we will start giving each trip a rating and this can be found in your dashboard. A weekly update will be seen via dynamic card on the dashboard. It can also be seen in the app on the various dials, so you can look back on your progress at any point.

Yes, where you are in your car and someone else is driving it’s important that you make the driver aware that their driving will contribute to your driver rating.

You cannot use your phone if you are driving or if the vehicle is running. It is only legal if you are safely parked (this does not include waiting in traffic or stationary at traffic lights). As a driver, you can make a contactless payment in a car that is not moving (i.e. at a drive-through restaurant). Using your phone while a trip is still recording may mean you get distracted driving events within your overall trip score.

There are three levels of Distracted Driving considered in your trip rating.

1. Hands-free – through headphones or a vehicle’s system
2. Handheld calls
3. Direct screen usage.

All 3 levels count negatively towards your score but are rated separately since the distraction level varies.

Yes, where you are in your car and someone else is driving it’s important that you make the driver aware that their driving will contribute to your driver rating. However, you are able to update the role from Driver to Passenger for each trip for up to 7 days after the trip has been completed.

Yes, there are three levels of Distracted Driving considered in your trip rating. Hands-free calls are considered the least risky, but will still count negatively towards your score.